Subscription

Subject	Date
Operating Model & Assessment	- 21 & 22/9 and 22/10 - 20 & 21/4 and 14/5
Business Activity Monitoring	- 28 & 29/9 and 29/10 - 27 & 28/4 and 28/5
Resources Management	- 5 & 6/10 and 29/10 - 4 & 5/5 and 4/6
TBD	- 12 & 13/10 and 12/11 - 11 & 12/5 and 11/6
E2E Service Delivery	- 19 & 20/10 and 19/11 - 18 & 19/5 and 18/6
CRM & Sales In Contact Centers	- 26 & 27/10 and 26/11 - 25 & 26/5 and 25/6
TBD	- 2 & 3/11 and 3/12 - 8 & 9/6 and 2/7
Outsourcing	- 9 & 10/11 and 10/12 - 15 & 16/ and 9/7

Veemarkt 5, 2800 Mechelen
+32 495 21 48 10
[email protected]

VAT Number:	e.g.: 0823.232.029
Purchase order number:

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