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| Subject | Date |
|---|---|
| COACH YOUR WAY TO CONVERSION | |
| Contactcenter Golf Texas Scramble & Clinic - Melsbroek | |
| Contact Center Texas Scramble 2015: Clinic | |
| THoCC en de Nerveuze Serviërs | |
| Coaching & People Management | |
| Opleiding Workforce Management | |
| ContactcenterCafé: donderdag 24 april | |
| Expert Class Contact Center Management | |
| ContactcenterCafé on Home Working. | |
| Contact Center Financials 2018 | |
| Expert Class Contact Center Management | |
| Stepping up to management | |
| Contact Center Café | |
| Coaching & People Management | |
| COACH YOUR WAY TO CONVERSION | |
| ContactcenterCafé: Smartphones, tablets & contactcenters... | |
| ContactCenterCafé: The Effortless Experience | |
| ContactcenterCafé | |
| THoCC en de Nerveuze Serviërs | |
| Contact Center Financials | |
| Wat kunnen gamification en gaming betekenen in de contactcenterindustrie? | |
| CCLA NY Receptie 2016 | |
| THoCC Inside Out | |
| Contact Center Café | |
| Stepping up to leadership: Editie 4 2017 | |
| Expert Class Contact Center Management | |
| Stepping up to leadership | |
| Contact Center Financials | |
| CCLA Contact Center Congres 2013: Marketing ROI | |
| ECCCM NL Infosessie | |
| Contact Centers New Years Reception 2011 | |
| ContactCenterCafé: Trends en kengetallen in klantinteractie | |
| 27 mei Caviars THoCC uitnodiging | |
| ContactcenterCafé: Boekpresentaties van twee pas verschenen: ’Must Reads’ voor contactcenterprofessionals. | |
| Contact Center Texas Scramble & Golf Clinic 2012 | |
| Contact Center Café | |
| Quality Monitoring | |
| Expert Class Contact Center Leadership | |
| ContactCenterCafé m.b.t. profiel en werving van contactcentermedewerkers | |
| Expert Class Contact Center Management | |
| ContactCenterCafé: Welke regels en bijhorende risico's mogen we best niet meer aan onze laar lappen | |
| ContactCenterCafé: Smartphones, tablets & contactcenters... | |
| ECCCM NL-1 | |
| Opening THoCC - Veemarkt 5 - Mechelen | |
| Empathie = een toverwoord | |
| Contactcentercafé: Wat betekenen Contactcenters voor -25ers? | |
| Expert Class Contact Center Management | |
| ContactcenterCafé on 'Quality Monitoring' | |
| Contact Center Café | |
| Quality Monitoring | |
| ContactcenterCafé: Wat zeggen de planners van morgen over de planners van de toekomst? | |
| ContactCenterCafé: Contact Center Professionals 3.0 | |
| Expert Class Contact Center Management | |
| WFM | |
| Next Meating | |
| Contact Center Texas Scramble 2015 | |
| ContactcenterCafé | |
| NPS drivers | |
| Contactcenter Golf Texas Scramble & Clinic - Melsbroek 2014 | |
| Oracle CX Journey Mapping workshop Designing the Experience, Outside-In | |
| New Years Reception 2013 | |
| THoCC en de Nerveuze Serviërs | |
| Executive Class Contact Center Development | |
| ContactcenterCafé: Wat zeggen de planners van morgen over de planners van de toekomst? (Bus) | |
| Advanced Telesales: Inbound & Outbound | |
| Stepping up to leadership | |
| Stepping up to leadership | |
| Contact Center Congres 2013: Marketing ROI 21 november 2013 | |
| CCLA Contact Center Congres 2015: Contactcenterprofessional 3.0 | |
| Contact Center Texas Scramble & Golf Clinic 2011 | |
| Sales = Close the deal | |
| Contact Center Congres 2014: The new way of working | |
| ContactcenterCafé: Quality Management on Steroids | |
| Expert Class Contact Center Management | |
| THoCCademy Workshop | |
| Quality Monitoring | |
| Contactcenter Hard Rock Café | |
| Advanced Service: Determine playing field & De-mine | |
| Stepping up to leadership | |
| ContactCenterCafé: Het digitale omslagpunt | |
| Contact Center Congres 2013: Marketing ROI | |
| ContactCenterCafé: CCLA bestaat 10 jaar, en wat nu? | |
| Stepping up to leadership: Editie 1 2018 | |
| Inschrijving Sponsors Contact Center Congres 2014 | |
| ContactcenterCafé: Bereikbaarheid, agentprofielen, kanaalpreferentie en servicelevels. | |
| ContactcenterCafé Charter voor Klantvriendelijkheid | |
| THoCCademy Workshop | |
| Quality Monitoring | |
| ContactCenterCafé | |
| E2E Performance Management | |
| Binnen met Bellen | |
| 50ste ContactcenterCafé met 3 Level4 Cases: Eneco België, Callexcell en Mazda UK | |
| Contact Center Congres 2013: Marketing ROI | |
| ContactCenterCafé: CCLA bestaat 10 jaar, en wat nu? | |
| Expert Class Contact Center Management |
- Editie 6
|
| Stepping up to leadership: Editie 2 2018 | |
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|
| Expert Class Contact Center Management | |
| ContactcenterCafé Charter voor Klantvriendelijkheid | |
| Contact Center Café: Trainer Talk | |
| Executive Class Contact Center Development | |
| ContactCenterCafé: The Future of (trigger based) Outbound | |
| E2E Performance Management | |
| Binnen met Bellen | |
| Opleiding Workforce Management | |
| NY Reception January 23rd 2014 Brabantse Golf Melsbroek | |
| ContactCenterCafé: L'attaque est la meilleure défence... | |
| ContactcenterCafé - CC & Social Media. | |
| Stepping up to leadership: editie 3 2018 | |
| CCLA New Year's Reception | |
| ContactcenterCafé: Wat doen met Push Notifications en Contextuele Marketing? | |
| ContactcenterCafé Charter voor Klantvriendelijkheid | |
| E.V. Meating | |
| ContactCenterCafé: The Effortless Experience | |
| ContactcenterCafé Charter voor Klantvriendelijkheid | |
| Coaching & People Management | |
| COACH YOUR WAY TO NPS | |
| 50ste ContactcenterCafé met 3 Level4 Cases: Eneco België, Callexcell en Mazda UK | |
| Expert Class Contact Center Management |
- Editie 8
|
| CCLA Contact Center Congres 2015: Contactcenterprofessional 3.0 | |
| ContactcenterCafé on 'Blending' | |
| Opleiding Workforce Management: editie 1 2018 | |
| Expert Class Contact Center Management | |
| ContactCenterCafé: Wat doen met Push Notifications en Contextuele Marketing? | |
| Lid worden CCLA | |
| Newtel Essence City Challenge | |
| Contact Center Texas Scramble 2015 | |
| Contact Center Café - Integration | |
| Coaching & People Management | |
| COACH YOUR WAY TO NPS | |
| 50ste ContactcenterCafé met 3 Level4 Cases: Eneco België, Callexcell en Mazda UK | |
| ContactcenterCafé: Employer Branding op CC Sectorniveau | |
| CCLA Contact Center Congres 2015: Contactcenterprofessional 3.0 | |
| Contact Center New Years Reception | |
| Opleiding Workforce Management: editie 2 2018 | |
| Expert Class Contact Center Management | |
| Expert Class Contact Center Management | |
| Contact Center Café | |
| Expert Class Contact Center Management | |
| Contact Center Café |
- 29/10/09
|
| Workshop Maturity Assessment and Operating Model | |
| Contact Center Café | |
| New Years Reception | |
| Total Call Development | |
| Contact Center Café | |
| Expert Class Contact Center Management |
- Editie 5
|
| Colloquium Contact Center Management |
- 9 juni
|
| Call Management | |
| Contact Center Financieel Management | |
| Contact Center Financieel Management |
Subject: Colloquium Contact Center Management
Date: 9 juni voor alumni & lesgevers
Date: 9 juni voor alumni & lesgevers
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