About us
A pragmatic and result driven approach is THoCC’s trademark. Supported by the Contact Center Operating Model and significant experience, THoCC achieves measurable results in different kinds of domains and industries. THoCC unites both knowledge and relationships through workshops, the Expert Class, the annual colloquium, the contact center café and other initiatives .
Contact Center Maturity Assessment
During a Maturity Assessment all core processes from the Contact Center Operating Model are evaluated. The results are consolidated into the Maturity Level of the contact center.
Consultancy en interim management
- Set-up - Consolidation
- Continuity - Campaigns
- Optimization - Outsourcing
Expert Class Contact Center Management
A specialized programme for middle and senior contact center management. Participants learn to uncover the potential of contact centers and to situate it correctly within the organization. Creating value from strategy to operations and vice versa.
3 days training programmes:
Contact Center Business Administration, HRM, E2E Service Delivery, Sales and Outsourcing,...